At Cheap Togsique Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policy and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Based on our product categories, the following items are non-returnable due to hygiene reasons:
- Socks
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Use the provided template below to ensure all necessary information is included.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your package.
- Ship Your Item: Pack your item securely, include the RMA number, and ship it to the address provided. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- Inspection & Processing: Once we receive your item, our team will inspect it and process your return or exchange within 5 business days.
Refund Process
If your return is approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during purchase. For exchanges, the new item will be shipped once the returned item is received and inspected.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Cheap Togsique Store Team,
I would like to request a [return/exchange] for the following item(s):
- Product Name: [Product Name]
- Order Number: [Your Order Number]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide the necessary instructions to proceed.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions about our Returns & Exchanges policy, feel free to contact us at:
Email: [email protected]
Address: 112 North Hunter Street, Farmington, US 72730
Thank you for shopping with Cheap Togsique Store! We appreciate your trust and are here to ensure you have a seamless shopping experience.